Returns Policy

At TOLEDO FAB METAL, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:
  • Items must be unused, undamaged, and in their original packaging.
  • Return requests must be made within [X] days of receiving the order.
  • Custom or made-to-order products are non-returnable unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:
  1. Contact Us: Email us at [your email] with your order number and reason for return.
  2. Approval & Instructions: Our team will review your request and provide return instructions if eligible.
  3. Ship the Item: Securely pack the item and ship it to the return address provided. The return shipping cost is the customer’s responsibility unless the item is defective or incorrect.
  4. Inspection & Refund: Once we receive the returned item, we will inspect it and process your refund within [X] business days.

3. Refund Policy

  • Refunds will be issued to the original payment method.
  • Original shipping charges are non-refundable.
  • Refund processing times may vary depending on your bank or payment provider.

4. Exchanges

  • If you received a damaged or incorrect item, please contact us within [X] days of delivery.
  • We will arrange for a replacement at no additional cost.

5. Non-Returnable Items

Certain items are not eligible for returns, including:
  • Custom or made-to-order products.
  • Items that have been used, modified, or damaged after delivery.
  • Clearance or final sale items.

6. Damaged or Defective Items

If your item arrives damaged or defective, please:
  • Contact us within [X] days of delivery.
  • Provide clear photos of the product and packaging.
  • We will review and offer a replacement, store credit, or refund.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong, damaged, or defective item).
  • We recommend using a trackable shipping service to ensure the return is received.